FAQs

Which postcodes do you deliver to?
We’re currently offering delivery to the London postcode areas listed below:

E1-20, E1W
EC1-4
N1-22
NW1-11
W1-14
WC1, WC2
SW1, SW3, SW5, SW6, SW7, SW10

How long does delivery take?
We deliver Monday - Friday and will take orders up to 9pm the night before, or when a delivery slot is full. You will be able to see the available days at checkout. 

Can you give me a precise delivery time?
We deliver between 10am and 6pm. We can't currently give you a precise delivery slot, but if you have provided a mobile number at checkout, we will text you on the day to let you know an estimated delivery time.

What happens if I’m not in?
We will leave your order on your doorstep and knock or and ring the bell to let you know it's there before stepping back from the door. If you've left us a note with a specific safe place when you placed the order, we'll leave it there.

Do you offer contact free delivery for people who are self isolating?
Yes, all of our deliveries are currently contact free and our team are following strict hygiene regulations.

Why didn't I receive a particular item which I ordered?
If we are unable to source an item, we will substitute it with something as similar as possible. Please let us know if you're not happy with your substitution.

How much does delivery cost?
Delivery is free to all the areas listed above.

How much is your minimum order?
You'll need to spend £20 or more for us to deliver.

Can I change my order?
Unfortunately, due to the high volume of orders we're not able to accept changes to orders once they've been placed.

What should I do if there are items missing from my order?
Please accept our apologies if this has happened and don't hesitate to get in touch to let us know what was missing. We'll arrange to replace or refund this.

What should I do if I'm not happy with the quality of an item?
We pride ourselves on the high quality of our produce. If something is not up to the standard you expect please get in touch to let us know and we'll arrange to replace or refund this.

How can I reset my account password?
If you've forgotten your account password don't worry, just click 'Forgot your password' here and we'll send you a link to reset your password.